Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

To start a return, you can contact us at hello@bonnetsboots.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@bonnetsboots.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@bonnetsboots.com.

If your item arrives faulty, damaged, defective, or is not as described, please contact us as soon as possible and no later than 30 days after receiving your order.

Where a product is confirmed to be faulty, damaged, or incorrect, we will:

• provide a full refund, repair, or replacement, as appropriate; and
• cover the reasonable cost of returning the item to us. Where possible, we will provide a prepaid returns label or reimburse reasonable return postage costs.

If you change your mind about your purchase, you have the right to cancel your order within 14 days of receiving your goods in accordance with the Consumer Contracts Regulations 2013.

To exercise this right, you must notify us within 14 days of receiving your order. You then have a further 14 days to return the goods.

The items must be returned in their original condition, with all accessories, packaging and documentation where reasonably possible. You are responsible for taking reasonable care of the goods while they are in your possession.

Unless the item is faulty, damaged or not as described, you are responsible for the cost of returning the goods to us.

Once we have received the returned goods (or you have provided evidence that they have been sent), we will process your refund within 14 days. We will refund the purchase price and the original standard delivery charge where required by law. Any enhanced or express delivery charges are non-refundable.